Policies and Procedures

We like to be transparent in our policies and procedures.

  1. Attendance Policy and Confidentiality

    We prioritize the health and safety of all children attending our sessions. Please review the following guidelines to ensure a safe and enjoyable experience for everyone:

    Health Guidelines:

    • Please refrain from attending our sessions if you or your child have been taking antibiotics for less than 48 hours.
    • Stay home if you or your child have a temperature of 37.5 degrees Celsius or above, vomiting, diarrhoea, or have tested positive for Covid-19 until symptom-free or have a negative lateral flow test.
    • For specific illnesses such as Chicken Pox, Measles, Rubella, Impetigo, Scarlet Fever, Headlice, Mumps, Tonsillitis, Strep Throat, Hand-Foot-Mouth Disease, Conjunctivitis, and Whooping Cough, please adhere to the outlined attendance guidelines.


    • All content and information provided during our sessions are copyrighted and owned by Messy Monkey Makers. Please refrain from copying, reproducing, or exploiting any materials without permission.

Health & Safety Policy

At Messy Monkey Makers, we prioritize the health and safety of all children attending our sessions. Please review the following guidelines to ensure a safe and enjoyable experience for everyone:

  1. Parental Responsibility: Parents/Guardians are responsible for the behaviour and supervision of their child/children during our sessions. Messy Monkey Makers cannot be held liable for any injury, loss, or damage caused by a child’s behaviour.

  2. Refund Policy: Session fees are non-refundable and non-transferrable, regardless of attendance. We are unable to offer refunds or alternatives for missed sessions.

  3. Safety Guidelines: Children must be supervised at all times during our sessions. Please refrain from leaving the room unattended while your child is present. Running is not permitted to prevent accidents due to spillages.

  4. Materials and Equipment: We source our materials from trusted suppliers and retailers. Parents/Guardians are responsible for ensuring that children use utensils and equipment appropriately. Edible-looking crafts should not be consumed unless labelled as ‘taste-safe’ by the session leader.

  5. Belongings and Stains: Messy Monkey Makers is not liable for any belongings, including stained or damaged clothing. Some materials used during messy play sessions may cause staining.

  6. Hygiene and Illness: Please keep your child at home if they have any infections, and inform us of the nature of the infection for the safety of other attendees. Children should wear appropriate underwear to prevent leakages, especially during water play.

  7. Water Play Disclaimer: Participating in water play is at the parent’s own risk. Please be cautious and supervise your child accordingly.

Sibling Discount Code Policy

At Messy Monkey Makers, we are committed to providing inclusive and enjoyable messy play sessions for children aged six months to five years old while adhering to UK laws and regulations. As part of our dedication to supporting families, we offer sibling discount codes for select events to accommodate families with multiple children.

Policy Details:

  1. Purpose of Sibling Discount Codes: Sibling discount codes are provided to encourage families to participate in our messy play sessions together. These codes aim to make our events more accessible and affordable for families with multiple children within the eligible age range.

  2. Eligibility for Sibling Discount Codes: Sibling discount codes are exclusively reserved for siblings of children attending our messy play sessions. To qualify for the discount, siblings must be within the age range of six months to five years old.

  3. Appropriate Usage of Sibling Discount Codes: Sibling discount codes should only be used for siblings of the child originally registered for the event. These codes are intended to benefit families with multiple children attending the same session.

  4. Prohibited Usage of Sibling Discount Codes:

    It is strictly prohibited to use sibling discount codes for individuals who are not siblings of the registered child, or for siblings over the age of five years old. If sibling discount codes have been used for attendees who are not siblings or exceed the age limit, the individual responsible will be required to pay the remainder of the price to make up the full ticket cost. Moreover, individuals found in violation of this policy may be removed from future messy play sessions organized by Messy Monkey Makers.

    Any misuse of sibling discount codes may result in the cancellation of the discount and potential refusal of future discounts.

  5. Verification of Sibling Relationship: We trust our customers to use sibling discount codes appropriately. While we do not require formal verification of sibling relationships, we rely on the integrity of our participants to adhere to our policy.

  6. Reservation of Rights: Messy Monkey Makers reserves the right to modify, suspend, or terminate the sibling discount code policy at any time without prior notice. We also reserve the right to refuse or revoke sibling discount codes in cases of suspected abuse or misuse.

By using sibling discount codes provided by Messy Monkey Makers, customers agree to abide by the terms and conditions outlined in this policy.

For any questions or concerns regarding sibling discount codes or our policy, please don’t hesitate to contact us via social media or email chelsea@messymonkeymakers.com

Thank you for your cooperation and understanding.

Equal Opportunities and Inclusion Policy

At Messy Monkey Makers, we are committed to providing an inclusive and supportive environment for all children and their families during our messy play sessions. Our goal is to ensure that every child feels welcome, valued, and able to participate fully in the activities we offer. Here’s how we promote equal opportunities and support parents/guardians:

We strive to make our sessions accessible to all children, regardless of their background, abilities, or needs.

Diversity and Inclusion:
We celebrate diversity and value the unique qualities and contributions of every child.
Our activities and materials reflect a variety of cultural backgrounds, interests, and preferences.
We actively encourage children to respect and appreciate differences among their peers.

Supportive Environment:
Our staff are trained to create a nurturing and supportive atmosphere where children feel safe to explore and express themselves.
We offer assistance and guidance to parents/guardians who may need extra support during the session, whether it’s addressing concerns or facilitating participation.

Sensory-Friendly Approach:
We understand that some children may have sensory sensitivities or challenges.

Communication and Feedback:
We maintain open and transparent communication with parents/guardians about our policies, procedures, and expectations.
We welcome feedback from families and actively seek input on how we can better serve their needs and preferences.

Continuous Improvement:
We regularly review and evaluate our practices to ensure that we are meeting the needs of all children and families.
We are committed to ongoing training and professional development to enhance our ability to support diversity and inclusion.

By fostering a culture of equality, respect, and acceptance, we aim to create a vibrant and welcoming community where every child can thrive. If you have any questions or concerns about our equal opportunities and inclusion policy, please don’t hesitate to contact us. Together, we can create a positive and enriching experience for all children and families at Messy Monkey Makers.

  1. Photography Policy

    At Messy Monkey Makers, we understand the importance of capturing precious moments during our sessions. We welcome parents to take photographs of their own children to cherish and share with family and friends. However, to ensure the privacy and comfort of all participants, we kindly request adherence to the following guidelines:

    Personal Photography:

    • Parents are encouraged to take pictures of their own children engaging in our messy play activities.
    • Please be respectful of other families’ privacy and refrain from taking pictures of children other than your own without explicit permission from their parents or guardians.

    Sharing and Tagging:

    • If you choose to share your photos on social media platforms, we invite you to tag Messy Monkey Makers to share your experience with our community.
    • By tagging us, you give consent for us to repost and share your photos on our official social media channels.

    Respectful Photography:

    • When taking photos, please be mindful of the space and avoid disrupting the session or causing discomfort to other participants.
    • Refrain from capturing images of other children or families without their consent.

    Privacy and Consent:

    • We respect the privacy of all families and prioritize their comfort and safety during our sessions.

    Professional Photography:

    • For professional photography or media coverage during our sessions, prior consent from all families involved will be obtained.

    We prioritize the safety and well-being of all participants and will ensure that any professional photography adheres to our policies and guidelines.

    At Messy Monkey Makers, we believe in creating a positive and inclusive environment for all families to enjoy. Thank you for your cooperation in adhering to our photography policy and helping us maintain a respectful and enjoyable experience for everyone involved. If you have any questions or concerns regarding photography during our sessions, please feel free to reach out to our staff.

Attendee Name Collection for Venue Fire Safety Compliance:

At Messy Monkey Makers, ensuring the safety and well-being of all participants is our top priority. As part of our commitment to maintaining a safe environment during our events, we collect attendee names in accordance with the venue’s fire safety policy.


  1. Venue Fire Safety Compliance: The collection of attendee names enables us to comply with the fire safety regulations mandated by the venue hosting our events. Knowing the names of individuals present allows us to facilitate efficient evacuation procedures in the event of an emergency.

Policy Details:

  1. Data Collection: We collect the names of all attendees upon registration for our events. This information is securely stored and utilized solely for the purpose of complying with venue fire safety requirements.

  2. Confidentiality and Privacy: The privacy and confidentiality of attendee information are of utmost importance to us. All attendee names collected are treated with strict confidentiality and are not shared with any third parties unless required by law.

  3. Data Retention: Attendee names are retained for the duration of the event and securely disposed of thereafter, in accordance with our data retention policies.

  4. Emergency Preparedness: The collection of attendee names allows us to maintain an accurate record of individuals present, facilitating prompt and effective communication during emergency situations.


By participating in our events, attendees acknowledge and consent to the collection of their names for venue fire safety compliance purposes. We appreciate your cooperation in helping us maintain a safe and secure environment for all participants.

For any questions or concerns regarding our attendee name collection policy or our health and safety procedures, please contact: chelsea@messymonkeymakers.com

Thank you for your understanding and cooperation in prioritizing the safety of everyone involved in our events.

GDPR Compliance Statement

At Messy Monkey Makers, we are committed to protecting your privacy and ensuring the security of your personal data in accordance with the General Data Protection Regulation (GDPR).

We collect and process personal data solely for the purpose of managing your session ticket purchases and ensuring compliance with health and safety regulations at our venue. The information we collect includes:

  • Name
  • Contact details (email address, phone number)
  • Payment information (if applicable)

We use this information to:

  1. Confirm your identity and ticket purchase.
  2. Communicate with you regarding your session bookings.
  3. Ensure compliance with health and safety policies by monitoring the number of people in the venue at any given time.

We do not share your personal data with third parties unless required by law or with your explicit consent. Your personal data is stored securely and is accessible only to authorized personnel who require access for the performance of their duties.

By purchasing a session ticket from Messy Monkey Makers, you consent to the collection and processing of your personal data as described in this statement. You have the right to access, rectify, or erase your personal data, as well as the right to restrict or object to its processing. To exercise your rights or for any inquiries regarding our data processing practices, please contact us at chelsea@messymonkeymakers.com.

Thank you for your trust in Messy Monkey Makers. We are committed to safeguarding your privacy and ensuring the confidentiality of your personal data.

Messy Monkey Makers